Announcing special Chamber member offer for the Whitsundays Customer Service Hero Program

Regardless of what type of business you are in, customer service is the ultimate marketing tool, as it promotes outstanding experiences, fosters loyalty and word-of-mouth which all translate into sales.

The Whitsundays Customer Service Hero program is bold initiative, aiming to redefine and elevate the customer service experience throughout the Whitsundays.

The program is an innovative online course designed to equip frontline employees with essential skills for delivering exceptional customer experiences tailored to the Whitsunday region.

Program highlights:

• 30-minute online, on-demand training module, templates and resources, and follow up skill check-ins.
• Topics include Whitsundays-focused customer service best practices, meet-and-greet etiquette, conflict resolution, and crisis management.
• On successful completion, participants receive an accreditation to demonstrate they are a Whitsundays Customer Service Hero.

The program is managed and delivered by Chamber member 8 Seconds and endorsed by the Whitsundays Chamber of Commerce and Industry and Tourism Whitsundays.

Program features and benefits:

• Fast and Efficient: Online training takes just 30 minutes.
• On demand: Dive into training whenever it suits, with the online, on-demand platform available 24/7.
• Results-driven: The program aims to elevate your current customer service skills, supported by templates and resources provided to support implementation, and ongoing check-ins and assessments
• Business tool: The program can form part of your business’ induction for new employees and refresher training for existing staff when needed.
• Industry Recognition: On successful completion, you earn a respected qualification that stands out in the Whitsundays job market.
• Affordable: This is training on a budget, at $29 per person for Whitsundays Chamber of Commerce and Industry and Tourism Whitsunday Members (normally $37 per person). There are also tailored options if your members would like something more specific for their team.
• Reinvestment: For every person a Chamber member signs up to the program, $2 per person is reinvested back into the Chamber to support the development of ongoing member education initiatives.

To claim your special rate for the Whitsundays Customer Service Hero program, use this code: WhitsundayChamberofCommerce2024